1. Eligible Returns

• Returns are only accepted in case of a clear manufacturing defect or damage during delivery.
• We do not accept returns due to a change of mind, preferences, or minor natural wood variations.

2. Reporting Period

• You must report the issue within 24 hours of receiving the item.
• Clear photos must be sent via WhatsApp or email.

3. Product Condition

• The item must be in its original condition, unused, and not altered in any way.

4. Return Process

• Once the issue is reviewed and approved, we will arrange return shipping.
• DuoMart will cover the return shipping cost only if the fault is on our side (manufacturing or delivery damage).

5. Non-Returnable Items

• Custom-made pieces that were completed as agreed.
• Any item that has been used or modified after delivery.

📌 For return requests or questions, contact us at duomart12@gmail.com