1. Advance Payment (Deposit)

• A 10% deposit is required to confirm the order and initiate production.
• This amount is non-refundable if the customer cancels the order after production has begun.

2. If We Are Unable to Fulfill the Order

• If we are unable to produce the item due to any technical or logistical issue, the full amount will be refunded within 5 business days.

3. In Case of a Verified Manufacturing Defect

• If a clear defect is found and reported within 24 hours of delivery, and the customer chooses not to receive a replacement, the paid amount will be refunded fully or partially, depending on the agreement.

4. Refund Method

• Refunds will be made using the same payment method used for the original transaction (bank transfer, mobile wallet, or InstaPay).
• You’ll be required to share the same transfer details used initially.

📌 For any refund inquiries, please contact us at duomart12@gmail.com